Customer Service Training
Have you ever had bad customer service? Please share your stories?
I am doing a customer service training next week with my team and I am looking for bad customer service experiences. Please share your stories. I want my team to understand what bad customer service can do to our company.
Thanks for your help!
I had terrible customer service from the San bernardino Police Department. I was hospitalized and sick for several months, in and out of the hospital and on medication. My home was lost and several bills were piling up. I had no other family or anyone to help out. Fast -forward to today and I am doing well and have not had any regression of illness for about 6 months, Praise God. Well in the mean time I have been paying bill collectors and credit agencies off as I can. I recently payed off a carnote to a financial service since they were threatening to take me to court/ sue me and all sorts of things.
Anyhow, when I was hospitalized and sick, the car was taken from a public area that it had been parked. It was the last things on my mind was to report it stolen or anything, I had no family or no way to even drive in my condition. So I have recieved registering papers and fees and I called the DMV to try and release reliabilty since I dont have the car. The DMV tells me that I cannot do that unless Im selling the car or a junkyard is gonna take over title. They tell me to call the local police station and have them locate the car to figure out whats going on. So when I contact them, the woman on th ephone give me really nasty attitude and tells me that I need to report the car either stolen or lost?! She claims that I have to come in person and fill out documents so that if Im lying, I may be trailed in court. I tell her thats fine with me because I have no reason to make up such and stupid story. Geez, it was embarrassing enough to admit I left the car in the first place.
Anyjow, she must have thought that I wasnt really gonna show up because as soon as I get down there, she gives me more attitude and tells me that there is no such thing as reporting a car lost. She then seems to make the situation worse by making a mock of me just now coming in to report on the vehicle, again in front of like 20 people nearly in tears I explain how I was hospitalized and everything. At this ponit Im pissed off, she then tells me that she will see if I can go to the DMV and get a release of reliability without transfer of title info. when she comes back, she is giving me hell about reporting a car stolen and that I need to go figure out exactly where it was taken from. She even had two more office when come up and were standing in the back shaking their heads at me and mocking the time frame of when I last had the car and why Im just now coming to report info. I was furious and again explained to her that since they dont want to help with reporting the car stolen, then if she could gie me the info that she originally went to check on about the DMV releasing liability. She screamed that they dont know, so I gather my papers screamed back, THANK YOU FOR WASTING MY TIME, and stormed off.
I really regret the whole situation, but I just dont understant why she had such a nasty attitude. Before I even got up to the window and talk to her, she was huffing and puffing and rolling her eyes. I understand that its not easy work in her field, but everyone who comes into the police station are not criminals and regarding my situation, I was one unfornunate who doesnt have a conservor to take care of things in case of illness, death or etc. Im just glad to be alive and give all the glory to God. I apologize for even letting such nonsence upset me and acting out.
Customer Service Training Video
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NEW – The Big Book of Customer Service Training Games $0.00 |
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results, $0.00 |
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101 Ways to Improve Customer Service: Training, Tools, $0.00 |
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CUSTOMER SERVICE MANAGEMENT TRAINING 101 – RENEE EVENSON (PAPERBACK) NEW $0.00 |
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Customer service sales and marketing training material 46 videos100 slides notes $0.00 |
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Exhaust/Emission System Theory & Operation Ford Customer Service Training Manual $0.00 |
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CUSTOMER SERVICE TRAINING 101 – RENEE EVENSON (PAPERBACK) NEW $0.00 |
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Zig Ziglar Training video’s and workbooks. Sales. Mktg. Customer Service. NEW $0.00 |
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The Big Book of Customer Service Training Games (Big Book Series) by Peggy Carla $0.00 |
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The Big Book of Customer Service Training Games: Quick, Fun Activities for Train $0.00 |
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5 Lot CUSTOMER SERVICE Great Training Knock Your Socks Off Ideas Keep Clients $0.00 |
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Customer Service, Loyalty & Retention DVD Training Collection – Tons of Ideas $0.00 |
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The Big Book of Customer Service Training Games by Vasudha Kathleen Deming… $0.00 |
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Customer Service Management Training 101: Quick and Easy Techniques That Get… $0.00 |
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results, $0.00 |
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Sales & Customer Service DVD Training Video Featuring Award Winner “Joel Weldon” $0.00 |
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Customer Service Training DVD – Exceeding Expectations, Handling Conflict, More $0.00 |
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Customer Service by Career Solutions Training Group $0.00 |
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Phone Skills, Telemarketing, Sales Training, Customer Service DVD Training Video $0.00 |
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Customer Service Management Training 101: Quick and Easy Technique.. – Paperback $0.00 |
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Customer Service Training 101 Quick Easy Techniques That Get Great Results NEW $0.00 |
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Customer Service Management Training 101: Quick and Easy Technique.. – Paperback $0.00 |
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Customer Service Training 101 By Evenson, Renee $0.00 |
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SUPER-Marketing $14.95 You can create a customer sales force that out-performs your marketing efforts, your sales team AND all of your paid advertising!Eric Reamer and Angel Tuccy of Experience Pros teach you:- Simple marketing tips that anyone can implement- How to attract more customers and references- How to establish yourself as the expert in your industry- How to create instant credibility and brand recognitionYou … |
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TeleCare: How to Provide Exceptional Customer Service Over the Phone $89.00 Train your people in crucual telecare skills. This program belongs in every organization’s permanent training library. You’ll use it time and again to train new hires, refresh stale phone skills, rejuvenate a flagging team and motivate your people through a healthy dose of humor. 7 tape VHS boxed set. No workbook…. |
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Business Advantage : Self Study Training Video: Employee Learning Methods, Sexual Harassment, Legal Issues, Customer Service Etc VHS… |
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Customer Service Moret han a Smile made for Libraries by Library Staff Video/Training Package … |
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Free Customer Service Training Activities Tool Kit $149.99 Is this a Playhouse or a Team Building Tool? I learn more about a person in a day of play, than in a year of conversation. Plato said that. Is that even possible? It is with TOOBEEZ! All ages and abilities love TOOBEEZ. They offer a high play value for kids, teens and adults. They help to develop critical thinking skills, the creative thought process, and are great for team building activities. In… |
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Roto-Rooter $1.99 … |
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Customer Service From the Heart – How to Genuinely Serve Others at the Highest Level Possible – Business and Customer Service Training DVD Video $56.95 How would your customers grade their experience with your company? Are you getting an A+ from every customer in each of the critical service areas? If not, what can you do to raise their grade? In this entertaining and practical customer service seminar, veteran speaker James Lloyd explores all of these questions, and many more. Several key ideas are discussed, including the importance of genuine … |
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Would You Do Business With You? – How to Get, Keep, & Wow Customers – Customer Service DVD Training Video $53.94 Customer service training can positively impact customer retention and is an essential part of any retail, service or sales organization. For more than 20 years, Jane Handly has been a highly sought-after customer service training expert. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal teamwork, boosting sales and much more. As dynamic as s… |
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Fitbit Ultra Wireless Activity Plus Sleep Tracker … |
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BodyMedia FIT LINK Armband Weight Management System $130.00 What is BodyMedia FIT? Your body talks. We listen. The BodyMedia FIT system gives you highly accurate information on activity, calories and sleep patterns – the most accurate in the market. Clinical study results show it can improve weight loss up to 3x! BodyMedia FIT is an on-body monitoring system that consists of the BodyMedia FIT Armband monitor, online Activity Manager*, an optional Display … |
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# Successful Corporate Learning Tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization $12.29 Used – Every organization, large or small, expends time and resources in training its partners, vendors, and customers. This is only natural, since it is in the best interest of any organization that its product or service be optimally deployed or consumed. When the value and utility of a company’s offering becomes fully appreciated by all stakeholders, then the road to success in marketing and selling becomes that much smoother. In spite of this being common knowledge, training efforts are ofte |
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# Successful Corporate Learning Tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization $14.39 Used – Every organization, large or small, expends time and resources in training its partners, vendors, and customers. This is only natural, since it is in the best interest of any organization that its product or service be optimally deployed or consumed. When the value and utility of a company’s offering becomes fully appreciated by all stakeholders, then the road to success in marketing and selling becomes that much smoother. In spite of this being common knowledge, training efforts are ofte |
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# Successful Corporate Learning Tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization $14.34 New – Every organization, large or small, expends time and resources in training its partners, vendors, and customers. This is only natural, since it is in the best interest of any organization that its product or service be optimally deployed or consumed. When the value and utility of a company’s offering becomes fully appreciated by all stakeholders, then the road to success in marketing and selling becomes that much smoother. In spite of this being common knowledge, training efforts are often |
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# Successful Corporate Learning Tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization $12.29 New – Every organization, large or small, expends time and resources in training its partners, vendors, and customers. This is only natural, since it is in the best interest of any organization that its product or service be optimally deployed or consumed. When the value and utility of a company’s offering becomes fully appreciated by all stakeholders, then the road to success in marketing and selling becomes that much smoother. In spite of this being common knowledge, training efforts are often |
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101 More Games for Trainers: Another Collection of the Best Activities from Creative Training Techniques Newsletter $17.11 Used – 101 more and better games from Bob Pike. This volume includes 26 openers, 32 energizers, 15 games that improve communication, 25 team building games, and games that address resistance to change, trainer training, diversity, conflict customer service and much more. |
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101 More Games for Trainers: Another Collection of the Best Activities from Creative Training Techniques Newsletter $37.17 Used – 101 more and better games from Bob Pike. This volume includes 26 openers, 32 energizers, 15 games that improve communication, 25 team building games, and games that address resistance to change, trainer training, diversity, conflict customer service and much more. |
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques $31.47 Used – “101 Ways to Improve Customer Service” provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying valu |
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques $43.13 New – “101 Ways to Improve Customer Service” provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying value |
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques $24.49 Used – “101 Ways to Improve Customer Service” provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying valu |
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques $25.23 New – “101 Ways to Improve Customer Service” provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company.  It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying value |
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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques $55 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.Best-selling author Lorraine Ukens offers a hands-on resource for training professionals that is filled with practical and innovative training ideas for improving customer service, including dozens of training activities, tools, tips, and techniques that encompass the six most important aspects of customer service: awareness, communication, planning, problem solving, quality, and teamwork. The book also includes a CD-ROM with fully reproducible handouts and training tools.101 Ways to Improve Customer Service is a user-friendly guide for developing and sharpening the skills that are most needed for giving excellent care to customers, both inside and outside your organization.Praise for 101 Ways to Improve Customer Service”Perception is everything when it comes to the success of an organization. Finally, a book that outlines the art of frontline success and the positive domino-effect it produces when the customer is satisfied.”—Eric Seaborg, president, Aspect Associates, LLC”A collage of brilliantly simple and useful advice! These are real lessons in the fundamentals of customer service that everyone talks about, but few practice.”—Stacy Gasper, sales representative, Kansas Pathology Consultants |
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20 Training Workshops for Customer Service, Volume II $270.95 New |
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20 Training Workshops for Customer Service, Volume II $174.17 New |
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21st Century Business: Customer Service, Student Edition $31.95 Career Solutions Career Solutions Training Group,Paperback, Edition: 2,Series: Client Service Series, English-language edition,Pub by Cengage Learning |
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21st Century Business: Customer Service, Student Edition $31.95 The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the 21ST CENTURY BUSINESS SERIES is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today’s business world. The CUSTOMER SERVICE LEARNER GUIDE includes information on customer service skills needed to succeed such as problem solving, time management, listening, and stress management. Also incorporated into the Learner Guide is the importance of being able to communicate using new technology and how it affects the role of customer service. |
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52 Activities for Improving Cross $49.95 52 Activities for Exploring Values Differences is an entire manual of activities devoted to understanding differences in basic values and beliefs. The authors have written and adapted sound, ready-to-use activities for settings where the exploration of value differences would be beneficial: the workplace, the classroom, human resources programs, ESL classes, corporate diversity training, international team development workshops, conflict management and others. The directions for the activities are easy to follow, and the worksheets can be photocopied and used without special permission. There is something for everyone in this book: those who like hands-on, practical activities; those who prefer experiential exercises; and those who learn best if they can reflect on ideas. The activities in the book vary according to level of risk, time required, context and group (individual, team, organization, U.S. diversity or international).ContentsAcknowledgmentsIntroductionActivities Cultural Values2 A Jolt of Reality3 Let’s Draw a House4 Time Values5 Age Case Study6 A Value to D.I.E for7 Role Models8 Saying It Makes It So9 Organizations in Cultural Perspective10 Cross-Cultural Values11 Contrasting Values12 Origins of Cultural Contrasts13 Values of Performance Feedback14 What Do Others See?15 Five Values16 What Would You Say?17 Generational Values18 Team Values Assessment19 International Cultural Values20 Work Values21 In My Family22 Group Commandments23 I Am24 U.S. American Values25 Performance Evaluations26 Cultural Interactions27 What is of Value?28 What is the Message?29 Visible and Invisible Values30 Similarities and Differences31 If This is a Value, What Will You See?32 Four Case Studies33 Values in Action34 Discovering Team Strengths and Values35 Sorting Values36 Leading Values37 Customer Values38 Customer Service Values Survey39 Your Values Meet the Team’s Values40 A Simulation: Rockets and Sparklers41 A Good Employee Is or Does42 My Values43 What Do They |
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AcclaimPOS $9.99 4+~~Acclaim Solutions, Inc.~~Acclaim Solutions, Inc. DBA AcclaimPOS~~http://itunes.apple.com/app/acclaimpos/id415902514?uo=5~~2011 Acclaim Solutions, Inc~~1.13.0~~7471517~~2210409~~http://www.AcclaimPOS.com/iPad.html~~http://www.AcclaimPOS.com/contact.aspx |
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AcclaimPOS – for iPhone $9.99 4+~~Acclaim Solutions, Inc.~~Acclaim Solutions, Inc. DBA AcclaimPOS~~http://itunes.apple.com/app/acclaimpos-for-iphone/id421363548?uo=5~~2011 Acclaim Solutions, Inc~~1.11.0~~5728638~~1169261~~http://www.AcclaimPOS.com/iPad.html~~http://www.AcclaimPOS.com/contact.aspx |
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Airline Career Manual: What You Need to Know About Taking Off With the Airlines! $47.49 Used – Learn key information about obtaining a career as a flight attendant, customer service agent, pilot, or manager in the airline industry. Topics include the application process, minimum and preferred requirements, interview preparation, training, jargon, terminology, codes, the 24-hour clock, basic aviation math, regulatory agencies, industry performance standards, and career resources. |
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Airline Career Manual: What You Need to Know About Taking Off With the Airlines! $44.86 New – Learn key information about obtaining a career as a flight attendant, customer service agent, pilot, or manager in the airline industry. Topics include the application process, minimum and preferred requirements, interview preparation, training, jargon, terminology, codes, the 24-hour clock, basic aviation math, regulatory agencies, industry performance standards, and career resources. |
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Airline Career Manual: What You Need to Know About Taking Off With the Airlines! $34.45 Used – Learn key information about obtaining a career as a flight attendant, customer service agent, pilot, or manager in the airline industry. Topics include the application process, minimum and preferred requirements, interview preparation, training, jargon, terminology, codes, the 24-hour clock, basic aviation math, regulatory agencies, industry performance standards, and career resources. |
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Airline Career Manual: What You Need to Know About Taking Off With the Airlines! $34.45 New – Learn key information about obtaining a career as a flight attendant, customer service agent, pilot, or manager in the airline industry. Topics include the application process, minimum and preferred requirements, interview preparation, training, jargon, terminology, codes, the 24-hour clock, basic aviation math, regulatory agencies, industry performance standards, and career resources. |
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Airlines Established In 1980 $19.99 Purchase includes free access to book updates online and a free trial membership in the publisher’s book club where you can select from more than a million books without charge. Chapters: Airborne Express, Psa Airlines, Airuk, Spirit Airlines, Island Air, Abx Air, New York Air, Iran Aseman Airlines, Jet America Airlines, Kabo Air, Lam Mozambique Airlines, Luftfahrtgesellschaft Walter, Island Air Service, Augsburg Airways, Aeronaves Dominicanas, Northeastern International Airways, Florida Commuter Airlines, Aero Lloyd, Air Bc, Sansa Airlines, Sol América, Dynamic Airlines, Cal Sierra Airlines, Golden Gate Airlines, Helicargo, Aeral, Sarpa, Point Air, Mexicana Cargo, Lakeland Airlines. Excerpt: item Founded: 1980 item Fleet size: 28 item Destinations: 183 item Parent company : Air Transport Services Group, Inc. item Headquarters: Wilmington, Ohio item Key people: Joe Hete (President and CEO ), Quint Turner (CFO ) item Website: ABX Air, Inc. , formerly Airborne Express , is a cargo airline headquartered at Airborne Airpark in unincorporated Clinton County , Ohio , United States , near the City of Wilmington . ABX operates scheduled, ad hoc charter and ACMI freight services, including overnight express small-package services and freight in the USA, Canada and Puerto Rico . It also provides specialist training, maintenance and engineering services and part sales. Its main base is Airborne Airpark, the former Clinton County Air Force Base, located just southeast of Wilmington, Ohio. It is owned by Air Transport Services Group (NASDAQ : ATSG). ABX Air’s main customer is DHL, and the vast majority of the freight it carries is for that company. Most of ABX Air’s aircraft are painted with DHL’s yellow and red livery . ABX Air participates in shipping, charter services, specialty training, parts sales and aircraft maintenance from a privately owned 2,000 acre (8 km²) airport that includes 1.24 million square feet (115,000 |
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AppFolio $0 4+~~AppFolio, Inc.~~AppFolio~~http://itunes.apple.com/app/appfolio/id416607350?uo=5~~©2011 AppFolio, Inc. All Rights Reserved.~~1.1~~5398167~~3652704~~~~http://www.appfolio.com |
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Application Service Providers (ASPs): A Manager’s Guide $0.99 Application Service Providers (ASPs) lease hosted software applications over broadband networks to companies of all sizes as a faster, less expensive, and simpler alternative to installed applications. ASPs especially benefit small-to-mid-size businesses (SMBs) because, until these services existed, most of these organizations could not afford enterprise applications. While the ASP industry is still young, experts predict that it will soon become amulti-billion dollar industry fueled largely by the explosion of SMBs looking to cash in on the Internet-driven global “e-conomy.”ASPs free your company’s IT, training, technical support, and customer service staff from the onerous chore of installing, upgrading, and managing traditional in-house applications. As an executive or manager responsible forgetting the most competitive bang for your technology buck, you’ll find this ground-breaking guidebook invaluable for short-listing, evaluating, and selecting the best ASP match for your company’s business and IT requirements.Application Service Providers (ASPs): A Manager’s Guide defines the ASP business model, explains the components of the “virtual” ASP technology platform, and differentiates between the various types of ASPs. This book also covers important topics such as:Ensuring your data is secure with an ASPDefining a service level agreement with an ASPChoosing an ASP with the best pricing model for your businessComparing ASP customer service and technical support programsSelecting value-added technologies, such as wireless access, from an ASPEvaluating ASP supporting players known as xSPsThis book also discusses future key developments that could affect your company:ASPs’ impact on the traditional reseller channel, emerging technologies and trends that will further improve how ASPs deliver hosted applications, and winning ASP survival strategies.Finally, |
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At Your Service: A Hands-On Guide to the Professional Dining Room $8.33 New – “The nation’s most influential training school for professional cooks.” – “Time” magazine The essential guide to the exemplary service and hospitality that build customer loyalty…and restaurant reputations In today’s competitive restaurant environment, culinary excellence is not enough. Dining establishments must offer the kind of service that sets them apart. From the renowned Culinary Institute of America, “At Your Service” is the comprehensive, contemporary guide to help professiona |
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At Your Service: A Hands-On Guide to the Professional Dining Room $16.1 New – “The nation’s most influential training school for professional cooks.” – “Time” magazine The essential guide to the exemplary service and hospitality that build customer loyalty…and restaurant reputations In today’s competitive restaurant environment, culinary excellence is not enough. Dining establishments must offer the kind of service that sets them apart. From the renowned Culinary Institute of America, “At Your Service” is the comprehensive, contemporary guide to help professiona |
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At Your Service: A Hands-on Guide to the Professional Dining Room $29.95 “The nation’s most influential training school for professional cooks.”—Time magazineThe essential guide to the exemplary service and hospitality that build customer loyalty . . . and restaurant reputationsIn today’s competitive restaurant environment, culinary excellence is not enough. Dining establishments must offer the kind of service that sets them apart. From the renowned Culinary Institute of America, At Your Service is the comprehensive, contemporary guide to help professionals learn the ins and outs of running a successful front-of-the-house operation: taking reservations and greeting guests, basic service, table-side service, beverage service, and money handling. The book includes:Guidelines to enhance service in a variety of settings, from formal French establishments to casual American restaurantsSidebars and real-life anecdotes from industry professionals to reinforce the principles of good serviceEffective ways to address staffing challengesIdeas to enhance the relationship between the front and back of the houseSixty-four photographs of dining room service and techniquesFounded in 1946, THE CULINARY INSTITUTE OF AMERICA is an independent, not-for-profit college offering bachelor’s and associate degrees in culinary arts and baking and pastry arts. Courses for foodservice professionals are offered at the college’s main campus in Hyde Park, New York, and at its additional campus for continuing education, The Culinary Institute of America at Greystone, in St. Helena, California. |
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Attack Your Day! Before It Attacks You: Activities Rule. Not the Clock! $10.94 "Attack Your Day! Before It Attacks You!", is for everyone that has said on more than one occasion, “I just don’t have the time.” Today’s problem is that we have more events and activities to manage in the same amount of time. This is due in part to technology, the Internet, and the expectations of doing more with less. "Attack Your Day" provides fast, flexible, easy solutions that can be applied immediately.Trapper Woods is a well-known expert in the field of time management, work-life balance, and customer service and is affectionately known as Father Time.  He has traveled more than 2.5 million miles, influencing tens of thousands of people throughout the United States and Canada.Mark Woods has seventeen years of experience in training, project management, sales, and marketing. Mark uses his business experience to provide results-oriented strategies that drive peak performance in today’s fast paced work environment. |
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Attack Your Day! Before It Attacks You: Activities Rule. Not the Clock! $9.99 "Attack Your Day! Before It Attacks You!", is for everyone that has said on more than one occasion, “I just don’t have the time.” Today’s problem is that we have more events and activities to manage in the same amount of time. This is due in part to technology, the Internet, and the expectations of doing more with less. "Attack Your Day" provides fast, flexible, easy solutions that can be applied immediately.Trapper Woods is a well-known expert in the field of time management, work-life balance, and customer service and is affectionately known as Father Time.  He has traveled more than 2.5 million miles, influencing tens of thousands of people throughout the United States and Canada.Mark Woods has seventeen years of experience in training, project management, sales, and marketing. Mark uses his business experience to provide results-oriented strategies that drive peak performance in today’s fast paced work environment. |
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Automotive Service Management: Operations Management $15.42 All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive new series. The key topics for successfully managing an automotive service facility – personnel management, business management, and sales and marketing – are thoroughly examined, with each individual book offering proven solutions for effectively tackling challenges faced by today’s professional automotive service managers. The result is a framework from which technicians can learn to make consistent, high quality, and productive automotive service a part of every day shop operations. The series creatively combines both education and training to illustrate the importance of achieving operational excellence every time there is an opportunity to provide automotive service. This series is also a superb resource for those interested in Auto Service Management as their career path. |
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BA Elements $0 4+~~Fusion Central, Inc.~~Fusion Central Inc~~http://itunes.apple.com/app/ba-elements/id498815985?uo=5~~Bilsing Automation~~1.1.0.2~~6170821~~276853717~~http://www.industry-scope.com~~http://www.industry-scope.com |
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BFC152 $10.99 4+~~PunkStar Studios~~David Brewster~~http://itunes.apple.com/app/bfc152/id311823452?uo=5~~2009 PunkStar Studios Inc.~~1.9~~3138712~~1891705~~~~http://www.punkstarstudios.com |
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BFC172P $10.99 4+~~PunkStar Studios~~David Brewster~~http://itunes.apple.com/app/bfc172p/id311820530?uo=5~~2009 PunkStar Studios Inc.~~1.9~~3138713~~1900655~~http://www.punkstarstudios.com~~http://www.punkstarstudios.com |
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BFC172R $10.99 4+~~PunkStar Studios~~David Brewster~~http://itunes.apple.com/app/bfc172r/id311817453?uo=5~~2009 PunkStar Studios Inc.~~1.9~~3138714~~1896284~~~~http://www.punkstarstudios.com |
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BFC172S $10.99 4+~~PunkStar Studios~~David Brewster~~http://itunes.apple.com/app/bfc172s/id328710840?uo=5~~2009 PunkStar Studios~~1.9~~3083938~~2002070~~~~http://www.PunkStarStudios.com |
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Battlenova $0 9+~~PlayPhone~~PlayPhone~~http://itunes.apple.com/app/battlenova/id481500784?uo=5~~PlayPhone Inc~~1.2.3~~5977361~~61201331~~http://~~http://playphone.com |
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Best Impressions in Hospitality $97.95 This first-of-its kind text is written specifically for students preparing to enter the hospitality industry. It provides comprehensive coverage of service and image fundamentals and their application in hotel and restaurant management and service. Every nuance of the hospitality industry is discussed in depth, from appearance, grooming, and uniforms to body language, customer relations, and business etiquette. Separate chapters on universal standards and cross-cultural communication prepare students to deal with guests of varied backgrounds with ease. “Self-Assessment Checklists” help students gauge their own readiness in making that critical first impression. This effective training resource will arm students with the knowledge they need to succeed in the hospitality industry. |
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Bite-Sized Bits On Common-Sense Management $5.99 Bite-Sized Bits On Common-Sense Managementby Gerard AsseyThe book details the basics of Frontline Sales Management and broadly covers all aspects of managerial skills presented by a veteran with over two decades experience in sales and sales management with topics ranging from:*Managing oneself in terms of time and priorities to setting goals*Interviewing sales personnel, importance of training*Conducting training workshops, delegation, problem-solving, managing meetings, caring for the customer… and lots more.The book will empower Sales Managers with winning strategies on various aspects of management applicable to any type of organisation, regardless of the product or service (with emphasis on on-going coaching skills and self-development the most important areas for any Sales Manager).Packed with powerful, practical insights, each chapter is written in an independent, easy-to-read manner.Bite-sized Bits on Common-sense Management is a book that no ambitious Sales Manager can afford to miss.For an author bio and photo, reviews and a reading sample, visit www.pustakmahal.comFor addition information on publishing your books on iBook,iPhone And iPad please visit www.AppsPublisher.com |
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Bite-Sized Bits On Common-Sense Management $4.99 4+~~IndiaNIC Infocom Limited~~IndiaNIC Infocom Limited~~http://itunes.apple.com/app/bite-sized-bits-on-common/id372924823?uo=5~~IndiaNIC Infocom Limited~~1.2~~3218005~~5524465~~http://www.indianicinfo.com~~http://dashboard.indianic.com/ |
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Boston Plastic Surgery $0 17+~~Daniel A Del Vecchio, MD~~Daniel Del Vecchio~~http://itunes.apple.com/app/boston-plastic-surgery/id514411725?uo=5~~2012 Daniel A Del Vecchio, MD~~1.1~~7698857~~4325370~~http://www.mdbeautycare.com~~http://www.visibleapps.com/support/boston-plastic-surgery/ |
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Branded Customer Service $20.77 According to this turgid primer, service with a smile is no longer enough. With today’s glut of interchangeable commodities and cynical consumers, every aspect of customer service must reinforce the brand image promulgated by the marketing department. Thus, employees of Fabulous Freddie’s gas stations try to work the word “fabulous” into every conversation with customers, while Abercrombie and Fitch hires college-age salespeople who look like their catalogue models. CNBC commentator Barlow, author of A Complaint Is a Gift, and consulting colleague Stewart, regale readers with anecdotes about snippy, sullen, ignorant sales associates who undermine brand loyalty and, worse, waiters and customer service reps whose carefully scripted cheerfulness and solicitude leave customers with a sour aftertaste of inauthenticity. Their ideal, derived from complexity theory conceits about the self-organizing behavior of flocking birds, is to get the typical high-turnover, minimum-wage service worker so imbued with the brand’s essence that it emerges in spontaneous, emotionally real encounters in which “service representatives and customers dance together in brand space.” Their suggestions include lots of human resources exercises in which employees ponder and internalize the brand messages expressed in advertising, as well as acting lessons, penmanship instruction, “personal image and professional presence training,” humor classes, seminars in reading body language, and exhortations to “live the brand” at work and at home. A case study of a makeover of a Bahamas resort, in which employees were instructed to translate the hotel’s marketing themes into the local island patois and create their own posters, dances and songs about them, gives readers a good sense of the book’s softly totalitarian approach to customer service. |
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Bridge to 10K $2.99 4+~~Bluefin Software, LLC~~Bluefin Software, LLC~~http://itunes.apple.com/app/bridge-to-10k/id358545527?uo=5~~Bluefin Software, LLC~~3.2.5~~5945626~~8802705~~http://www.bluefinapps.com~~http://easeinto5k.bluefinapps.com |
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Building Cultural Intelligence (CQ): Nine Megaskills $36.2 This engaging, interactive book is best suited for any course that emphasizes cultural awareness and understanding, human interaction and cultural communication among diverse populations (i.e. business management, customer service, health care, human service), and the development of specific skills necessary to relate to others effectively (i.e. global consciousness, teamwork, conflict management, shifting perspectives). The focus of the courses this book best suits range from general (i.e. cultural diversity, human relations, freshman seminar/orientation, counseling, communications, sociology, psychology, business, health and human services, theology, education, management) to more specific (hospitality management, racial and ethnic relations, customer service, culturally competent health care, managing diversity, teaching diverse populations). BUilding CQ has been used successfully in workforce training programs, faculty and staff development activities and programs, and “mini-courses” or workshops dealing with professional development. Because of its readability and self-directed learning approach, ideal for online courses. |
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Building Quality Service: With Competency-Based Human Resource Management $0.62 Used – The premise underlying this book is that every interaction between a staff member and a customer is unique. Training methods develop product knowledge or train staff in the complex and demanding field of customer service. However, selection and training of employees in the all-important personal dimension of service should enable them to respond to differing cutomer needs, to be aware of customers’ different perceptions of what quality service is, and to adapt their responses to meet thei |
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Building Quality Service: With Competency-Based Human Resource Management $5 Used – The premise underlying this book is that every interaction between a staff member and a customer is unique. Training methods develop product knowledge or train staff in the complex and demanding field of customer service. However, selection and training of employees in the all-important personal dimension of service should enable them to respond to differing cutomer needs, to be aware of customers’ different perceptions of what quality service is, and to adapt their responses to meet thei |
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Building a Successful Customer Service Culture: A Guide for Library and Information Managers $11.04 Used – Serving the customers is a key concern for all library managers. This collection of original articles offers a practical and strategic approach to developing a customer-service culture. Chapters cover customer satisfaction, staff training and planning, customer services in traditional and virtual libraries. Different from other management texts because it considers core aspects of management from the viewpoint of customer concerns, rather than from the operational requirements of the serv |
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Building a Successful Customer Service Culture: A Guide for Library and Information Managers $162.95 New – Serving the customers is a key concern for all library managers. This collection of original articles offers a practical and strategic approach to developing a customer-service culture. Chapters cover customer satisfaction, staff training and planning, customer services in traditional and virtual libraries. Different from other management texts because it considers core aspects of management from the viewpoint of customer concerns, rather than from the operational requirements of the servi |
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Building a Successful Customer Service Culture: A Guide for Library and Information Managers $106.28 New – Serving the customers is a key concern for all library managers. This collection of original articles offers a practical and strategic approach to developing a customer-service culture. Chapters cover customer satisfaction, staff training and planning, customer services in traditional and virtual libraries. Different from other management texts because it considers core aspects of management from the viewpoint of customer concerns, rather than from the operational requirements of the servi |
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Building a Successful Customer Service Culture: A Guide for Library and Information Managers $11.41 Used – Serving the customers is a key concern for all library managers. This collection of original articles offers a practical and strategic approach to developing a customer-service culture. Chapters cover customer satisfaction, staff training and planning, customer services in traditional and virtual libraries. Different from other management texts because it considers core aspects of management from the viewpoint of customer concerns, rather than from the operational requirements of the serv |